Shipping policy

Order Processing

Standard orders are processed and shipped within 1-2 business days of purchase. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information as soon as your order ships.

Pre-Order Items

Some Safari Kind products are available for pre-order. Pre-order items have a clearly disclosed ship date shown on the product page at the time of purchase. Pre-order items will ship on or around the disclosed ship date. If a pre-order ship date changes for any reason, we will notify you by email in advance.

By purchasing a pre-order item, you acknowledge and agree that the item will ship on the ship date disclosed on the product page, which may be several weeks or months after your order date.

Shipping Methods and Timing

We ship all US orders via USPS or FedEx from our fulfillment center in California. Standard shipping typically arrives within 3-6 business days after shipment. Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and order size. Free shipping is available on select promotions and subscriptions.

Tracking Your Order

You will receive tracking information by email as soon as your order ships. If you have not received tracking information within 3 business days of your expected ship date, please contact us at hello@safarikind.com and we will look into it.

Address Errors

Please review your shipping address carefully at checkout. Safari Kind is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an address error, please contact us immediately at hello@safarikind.com and we will do our best to correct it before the order ships.

Lost or Damaged Packages

If your package is marked delivered but you did not receive it, please check with neighbors and household members and contact your local carrier. If the package cannot be located within 5 business days, contact us at hello@safarikind.com and we will work with you on a resolution.

For packages damaged in transit, please contact us within 7 days of delivery with photos of the damaged package and product.

Delivery Delays

Occasionally, delays may occur due to carrier issues, weather, or other circumstances outside our control. If your order is significantly delayed, we will do our best to communicate with you and provide updates.

Contact Us

For any shipping questions or concerns, please contact us at hello@safarikind.com. We typically respond within 1-2 business days.